We will endeavour to deliver your order to your delivery address in accordance with your selected delivery option. We work with third party logistic partners (e.g. DHL and Ninjavan) for the delivery of your orders. Your order shall be deemed to be delivered in accordance with the terms of delivery of our logistic partners, or otherwise upon your signing or acknowledgement of the receipt of the order at your selected delivery address.
Though we aim to deliver within the communicated time frame, delivery may take longer due to unexpected events or unforeseen circumstances. If the delivery is delayed, we will keep you informed and we will dispatch the order as soon as the option to dispatch becomes available. Neither we nor our agents shall be liable for any delays in delivery.
If your order does not arrive by the estimated delivery date, please contact us via e-mail at love@rose.com, and our team will endeavour to assist you.
If we are unable to deliver your order to your selected location, we will attempt to find a safe place to leave your order. If this is not possible, your order will be returned to our warehouse. We will attempt to leave a note explaining the situation and how to rearrange delivery. Please note that any rearrangement of delivery may have an additional cost which we will be entitled to pass on to you.
Responsibility for the products transfers to you from the moment of delivery to you (or a third party nominated by you). Ownership of the products will transfer to you upon us receiving full payment of all amounts due, including delivery charges, or at the moment of delivery, whichever is the later.
The risk of any damage to the products transfers fully to you upon our delivery to the address you provided to us, or at the time delivery is attempted if you wrongfully refuse to accept the products.
Title to the products remains with us until delivery is completed and you have paid us the final price for the products.
Free shipping within Singapore is available for orders above SGD80. If your order is under SGD80, there is a shipping charge of SGD4 for each order. Your parcel will arrive within 5-7 business days from the date of order placed.
If you require expedited shipping, there will be a charge of SGD18 for each order. Your parcel will arrive within 1-2 business days from the date of order placed.
This does not apply to pre-order items. We aim to deliver orders as quickly as possible. However, sometimes during busy sale periods, deliveries may take longer. If you have any questions regarding shipping and delivery, please contact us at love@rose.com. We really appreciate your understanding with us of this. Do feel free to drop us a note if you need the item for any special occasions so we can prepare them accordingly.
We do not ship on the weekend or Singapore public holidays.
Country | Cost | Estimated Arrival |
---|---|---|
SG Order below SGD80 | SGD4 | 5-7 business days |
SG Order above SGD80 | Free | 5-7 business days |
SG Expedited Shipping | SGD18 | 1-2 business days |
Free shipping within Malaysia is available for orders above SGD200. If your order is under SGD200, there is a shipping charge of SGD8 for each order. Your parcel will arrive within 6-8 business days from the date of order placed.
If you require expedited shipping, there will be a charge of SGD20 for each order. Your parcel will arrive within 2-4 business days from the date of order placed.
This does not apply to pre-order items. We aim to deliver orders as quickly as possible. However, sometimes during busy sale periods, deliveries may take longer. If you have any questions regarding shipping and delivery, please contact us at love@rose.com. We really appreciate your understanding with us of this. Do feel free to drop us a note if you need the item for any special occasions so we can prepare them accordingly.
We do not ship on the weekend or Singapore public holidays.
Country | Cost | Estimated Arrival |
---|---|---|
MY Order below SGD200 | SGD8 | 6-8 business days |
MY Order above SGD200 | Free | 6-8 business days |
MY Expedited Shipping | SGD20 | 2-4 business days |
Domestic shipping will be shipped via Bocau.
For customers in Vietnam, please contact us via Instagram Direct Messenger/ Facebook Messenger to find out more details about your rate.
We do not ship on the weekend or Vietnam public holidays.
Most of our orders are shipped out within 2-3 business days of purchase, pending availability and credit verification. If you are located outside of Singapore (except Malaysia), we ship all international orders via DHL so you will receive your order within 5-15 business days, depending on your location.
This does not apply to pre-order items. We aim to deliver orders as quickly as possible. However, at certain periods such as busy sale periods, deliveries may take longer. If you have any questions regarding shipping and delivery, please contact us at love@rose.com. We really appreciate your understanding with us of this. Do feel free to drop us a note if you need the item for any special occasions so we can prepare them accordingly.
We do not ship on the weekend or Singapore public holidays.
International customers are responsible for any custom duties. For more details on customs duties, please check with your local customs office.
Country | Cost | Estimated Arrival |
---|---|---|
Thailand & Hong Kong Order below SGD350 | SGD25 | 5-10 business days |
Thailand & Hong Kong Order above SGD350 | Free | 5-10 business days |
Taiwan, Philippines & Indonesia Order below SGD500 | SGD35 | 8-12 business days |
Taiwan, Philippines & Indonesia Order above SGD500 | Free | 8-12 business days |
Australia, New Zealand, Japan & Korea Order below SGD500 | SGD50 | 8-12 business days |
Australia, New Zealand, Japan & Korea Order above SGD500 | Free | 8-12 business days |
Europe, United States & Canada Order below SGD500 | SGD60 | 8-12 business days |
Europe, United States & Canada Order above SGD500 | Free | 8-12 business days |
Rest of the world | SGD80 | 10-15 business days |